Effective Date: 2025/8/25

At KRYZON CAPITAL LLC, we know getting kids’ clothing to you on time matters—whether it’s a last-minute outfit for a school play or seasonal pieces to keep up with a growing child. Our shipping policy is built around transparency: no hidden fees, clear delivery timelines, and extra care for delicate (children’s clothing) like knit sweaters or ruffled dresses. Below, we break down everything you need to know about ordering from kryzoncl.com—from how we calculate shipping costs to what happens if your package hits a delay.​

1. Shipping Coverage: Where We Deliver​

Right now, we only ship to addresses within the contiguous United States (the 48 states) and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories (e.g., Puerto Rico, Guam), or international locations—this helps us keep shipping costs low and delivery times consistent for our core customers. If you live outside the contiguous U.S. and want to order, feel free to email our team at service@kryzoncl.com—we’re exploring expanded shipping options in 2026 and can add you to our waitlist for updates.​

2. Processing Time: When Your Order Leaves Our Warehouse​

Before your package ships, we take time to prepare your 童装 with care—this includes checking for size accuracy, folding delicate items with tissue paper (to avoid creases), and sealing packages with our branded tape to prevent damage. Here’s our processing timeline:​

  • Standard Orders: Most orders (excluding custom items) are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays like Thanksgiving, Christmas Eve, and New Year’s Eve). For example, if you order on a Tuesday, your package will likely leave our Denver warehouse by Thursday.​
  • Custom/Personalized Items: If you order a personalized item (e.g., a monogrammed backpack or a birthday outfit with your child’s name), processing takes 3–5 business days—we need extra time to ensure the embroidery or print is perfect. We’ll email you a “Processing Update” once your custom item is ready to ship.​
  • Peak Seasons: During busy times (e.g., back-to-school in August, holiday shopping in November–December), processing may take an extra 1 business day. We’ll post updates on our homepage if delays are expected—so you can plan ahead for holiday gifts.​

3. Shipping Options & Costs: Choose What Works for You​

We partner with USPS (United States Postal Service) and FedEx Ground for all shipments—these carriers offer reliable service for small, lightweight 童装 packages (most of our orders weigh 2–5 lbs, depending on how many items you buy). Here are your options:​

3.1 Standard Shipping (USPS First Class/Priority Mail)​

  • Delivery Time: 3–5 business days after processing (e.g., an order processed on Monday arrives by Friday–Tuesday).​
  • Cost: Calculated based on your order total and location:​
  • Orders under ​50:4.99 flat rate.​
  • Orders ​50–74.99: $2.99 flat rate.​
  • Orders $75+: Free Standard Shipping (no code needed—discount applies automatically at checkout).​
  • Best For: Most orders—great if you don’t need the item right away (e.g., ordering next season’s jackets in advance).​

3.2 Expedited Shipping (FedEx Ground)​

  • Delivery Time: 2–3 business days after processing (e.g., an order processed on Monday arrives by Wednesday–Thursday).​
  • Cost: $9.99 flat rate for all orders (regardless of total or location).​
  • Best For: Last-minute needs—like a dress for a weekend birthday party or a jacket for a sudden cold snap. Note: FedEx does not deliver on Saturdays, so expedited orders placed on Thursday may arrive on Monday.​

3.3 Saturday Delivery (FedEx Home Delivery)​

  • Delivery Time: 1–2 business days after processing, with delivery on Saturday (e.g., an order processed on Wednesday arrives Saturday).​
  • Cost: $14.99 flat rate.​
  • Availability: Only available for addresses within 200 miles of our Denver warehouse (we’ll let you know at checkout if your location qualifies). This is a popular option for parents who work during the week and can’t accept packages on weekdays.​

4. Tracking Your Package: Stay in the Loop​

Once your package ships, we’ll send you an email with a tracking number (linked to either USPS.com or FedEx.com). Here’s how to use it:​

  • Click the link in your shipping confirmation email to see real-time updates (e.g., “Package picked up by carrier,” “Out for delivery”).​
  • If you created an account on kryzoncl.com, you can also view tracking in your “Order History” page—no need to search for old emails.​
  • Note: It may take 24 hours for the tracking number to show updates (carriers need time to scan the package into their system). If you don’t see updates after 24 hours, email us—we’ll check with the carrier directly.​

5. Special Shipping Notes: For Delicate or Large Orders​

  • Delicate Items: We take extra care with fragile 童装 like lace dresses, knit hats, or items with sequins. These are packed in padded envelopes or small boxes with tissue paper and bubble wrap to prevent snags or damage. If you receive a delicate item that’s damaged in transit, follow our Damaged Items Policy (linked here) to request a replacement.​
  • Large Orders: If you order 5+ items (e.g., a back-to-school bundle with shirts, pants, and a jacket), we may split your order into two packages (to avoid overpacking and damage). We’ll email you two tracking numbers if this happens—both packages will ship within 1 business day of each other.​
  • PO Boxes: We ship to PO Boxes via USPS only (FedEx does not deliver to PO Boxes). If you enter a PO Box address, your order will automatically be sent via Standard Shipping (even if you selected Expedited)—we’ll note this at checkout to avoid confusion.​

6. Delays & Issues: What We Do to Help​

Sometimes, shipments hit snags—weather delays, carrier errors, or incorrect addresses. Here’s how we handle common issues:​

6.1 Address Errors​

If you enter an incorrect address (e.g., a wrong zip code or missing apartment number) and the package is returned to us, we’ll email you within 3 business days. You have two options:​

  • We can reship the package to the correct address—you’ll just pay the original shipping cost again (we don’t charge extra fees for reshipping).​
  • We can issue a full refund (minus the original shipping cost) if you no longer need the item.​

To avoid this, double-check your address at checkout—our system will flag common errors (e.g., “Zip code 80202 does not match city ‘Denver’”) but it’s always good to review!​

6.2 Carrier Delays​

If your package is delayed beyond the estimated delivery time (e.g., Standard Shipping takes 7 days instead of 5), email us at service@kryzoncl.com with your order number. We’ll:​

  • Contact the carrier to find out the cause of the delay.​
  • Offer a $5 store credit (valid for 30 days) if the delay is due to carrier issues (not weather or address errors)—you can use this for your next order.​

6.3 Lost Packages​

If the carrier marks your package as “Lost” (usually after 7 days of no updates), we’ll resolve it within 48 hours:​

  • We can ship a replacement order for free (if the item is in stock).​
  • If the item is out of stock, we’ll issue a full refund (including the original shipping cost) plus a 15% discount code for your next purchase.​

7. Contact Us About Shipping​

If you have questions about your order’s shipping status, need to change your delivery address, or want to learn more about our shipping options, reach out to our team:​

  • Email: service@kryzoncl.com (subject line: “Shipping Question –
    404-563-2762”)—we respond within 24 hours on weekdays.​
  • Phone: 404-563-2762 (Monday–Friday, 9 AM–5 PM MST)—ask for the “Shipping Team” to speak with someone who can track your package in real time.​

We know waiting for a package can be stressful—especially when it’s for your kid. We’ll always keep you informed and work to fix any issues as quickly as possible.