FAQ
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Frequently Asked Questions
We recommend sizing up if your child is between sizes! Our clothes are designed with extra room for growth (especially for toddlers and preschoolers), so a slightly larger size will last longer and won’t restrict play. You can also check our “Size Guide” on each product page, which includes detailed measurements (chest, waist, length) to match your child’s current size.
Yes! We accept returns and exchanges within 30 days of delivery, as long as the items are unused, unwashed, and still have their original tags. Just contact our customer service team with your order number, and we’ll send you a free return label. Exchanges for different sizes/colors are free of charge—we’ll ship the new item as soon as we receive your return.
To keep clothes soft and long-lasting, we suggest machine washing in cold water with mild detergent (avoid bleach) and tumble drying on low heat. Our fabrics are pre-washed during production to minimize shrinking, and we use fade-resistant dyes—most items stay vibrant even after multiple washes. For delicate pieces (like tulle dresses), hand washing is recommended.
You’ll receive a shipping confirmation email with a tracking number within 24–48 hours of your order being shipped. Simply click the link in the email to check your order’s status (via our shipping partner’s website). If you haven’t received the email after 48 hours, check your spam folder or contact us with your order number—we’ll help you locate it.
- Absolutely! All our clothes are made with Class-A, hypoallergenic fabrics (like organic cotton and bamboo fiber) that are free of formaldehyde, fluorescent agents, and harsh chemicals. We also use tag-free labels and seamless sewing for newborns/toddlers to avoid irritation. If your child has specific allergies, feel free to reach out—we can share detailed fabric test reports for any product.