Effective Date: 2025/8/25

At KRYZON CAPITAL LLC, we understand that finding the perfect fit and style for kids’ clothing can take a little extra effort—whether it’s a dress that’s too long for a toddler’s next birthday party or a jacket that doesn’t match the season’s unexpected weather. Our Return & Exchange Policy is designed to balance fairness for our customers with the practical needs of selling children’s apparel, where sizing accuracy and item condition matter most for both you and the next family who might love the piece. Please read through the details below to understand how returns, exchanges, and refunds work for purchases made on kryzoncl.com.

1. Eligibility: What Qualifies for Return/Exchange?

We accept returns or exchanges for items purchased directly through kryzoncl.com within 30 days of the delivery date (as confirmed by your shipping carrier’s tracking information). To be eligible, items must meet these specific criteria:

  • Unworn & Unwashed: All (children’s clothing) must be in original, unused condition—no stains, odors (including detergent or fabric softener scents), or signs of wear (like stretched cuffs, faded prints, or snags from play). For items with tags, the original brand tags must remain attached (we know kids love to tug at tags, so minor tag bending from handling is okay, but missing or cut tags will disqualify the return).
  • Original Packaging: Items must be returned in their original KRYZON packaging (e.g., the branded polybag with our logo, tissue paper for delicate pieces like dresses or knitwear). This helps us verify the item’s authenticity and protect it during return shipping.
  • Exceptions: Custom-sized items (e.g., personalized birthday outfits with a child’s name embroidered) or clearance items marked “Final Sale” are not eligible for return or exchange. Swimwear and underwear (including onesies with built-in diaper covers) are also final sale for hygiene reasons—we can’t resell these items once they’ve left our warehouse.

2. Sizing Issues: Our “Fit Guarantee” for Kids’ Apparel

We know kids grow fast, and even the most careful size chart checks can miss the mark. If you receive an item that doesn’t fit your child (e.g., pants that are too short after one wash, a shirt that’s too tight in the shoulders), we offer two options—no need to jump through extra hoops:

  • Exchange for a Different Size: If the size you need is in stock, we’ll cover the cost of shipping the new item to you. Just note: You’ll still need to pay for the return shipping of the original item (we recommend using USPS First Class Mail—most 童装 packages weigh under 1lb, so this usually costs $4–$6).
  • “Size Adjustment” Refund: If the size you need is out of stock, we’ll issue a full refund (including the original shipping cost you paid) for the returned item. To qualify, you’ll need to share one quick detail: Tell us your child’s current height and weight (no photos required!) when you start the return process—this helps us improve our size charts for future customers.

3. How to Start a Return/Exchange: Step-by-Step Process

We don’t use generic “return portals” that make you hunt for order numbers—our process is handled directly by our customer care team, who specialize in kids’ clothing needs. Here’s how to start:

  1. Reach Out First: Email our team at service@kryzoncl.com with the subject line “Return/Exchange Request –
    404-563-2762.” In the email, include:
    • Your full name and the email/phone number linked to your order.
    • The item name (e.g., “Toddler Striped Linen Overalls – Blue”) and size you’re returning.
    • Whether you want a refund, exchange for a different size, or exchange for a different item (if exchanging for a new style, include the item name and size you want—we’ll confirm stock within 24 hours).
    • A brief reason for the return (e.g., “Size 4T is too big for my 3-year-old” or “Print color doesn’t match the website photo”)—this helps us fix issues, like adjusting product photos or updating size guides.
  2. Get Your Return Authorization (RA): Within 1–2 business days, we’ll email you a unique RA number and a pre-addressed label (you’ll need to print this at home). Write the RA number on the outside of your return package—packages without an RA number will be held at our warehouse for 10 days before being returned to you.
  3. Ship the Item Back: Pack the eligible item(s) in their original packaging (or a sturdy box if the original packaging is damaged) and attach the pre-addressed label. Drop it off at your local USPS location—keep the tracking number for your records (we’re not responsible for packages lost in transit).
  4. We Process Your Request: Once we receive your package (usually 3–5 business days after you ship it), we’ll inspect the item(s) within 48 hours. If approved:
    • Exchanges: We’ll ship your new item within 1 business day and email you the tracking number.
    • Refunds: We’ll issue the refund to your original payment method. Credit card refunds take 3–7 business days to show up in your account; PayPal refunds post within 24 hours.

4. Special Cases: What Happens If…?

  • Damaged or Defective Items: If you receive an item with a manufacturing defect (e.g., a loose seam, missing button, or faulty zipper) or damage from shipping (e.g., a torn package leading to a stained shirt), email us within 7 days of delivery with photos of the issue and the shipping box. We’ll send you a pre-paid return label, and once we confirm the damage, we’ll either:
    • Ship a replacement item for free (no need to return the damaged one—we’ll ask you to donate or discard it to save you time), or
    • Issue a full refund (including original shipping) plus a 10% discount code for your next order (valid for 60 days).
  • Wrong Item Sent: If we accidentally send you the wrong style or size (e.g., you ordered a pink dress but got a blue one), email us within 5 days of delivery. We’ll send a pre-paid label for the wrong item and ship the correct one for free—no extra cost to you.
  • Late Returns: If you miss the 30-day window but still want to return the item (e.g., you forgot to send it back after a family trip), email us—we may accept it at our discretion, but a 20% restocking fee will apply (this covers the cost of re-inspecting, re-tagging, and storing the item for resale).

5. Refund Exceptions: What We Can’t Refund

  • Original shipping costs for non-defective items (unless the return is due to our error, like sending the wrong size).
  • Return shipping costs for exchanges (we only cover the cost of shipping the new item to you).
  • Items returned after 45 days of delivery (these will be sent back to you at your expense).
  • Items that don’t meet eligibility criteria (e.g., washed onesies, items with missing tags)—we’ll notify you within 2 days of inspection and hold the item for 10 days before returning it.

6. Questions? Let’s Chat

If you have questions about a specific item, need help figuring out sizing before ordering, or want to check the status of a return/exchange, reach out to our customer care team:

  • Email: service@kryzoncl.com (we respond 7 days a week—usually within 4 hours on weekdays, 12 hours on weekends).
  • Phone: 404-563-2762 (Monday–Friday, 9 AM–5 PM MST)—ask for the “Kids’ Apparel Returns” team, and we’ll help you directly.

We want this process to be as smooth as possible—after all, the last thing you need is extra stress when shopping for your kids. If you have feedback on how we can improve our policy, we’d love to hear it—just mention it in your email or call!